Privacy Policy

Last Updated: 11/16/25
Neighborhood Hero Cleaning
https://www.neighborhoodherocleaning.com/

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1. Introduction

Neighborhood Hero Cleaning (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, submit forms, or use our cleaning services.

By accessing our website, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of this site.

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2. Information We Collect
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A. Personal Information You Provide

We collect personal information voluntarily provided by you when you:

  • Request a quote or estimate
  • Book an appointment
  • Complete a form
  • Communicate with us via email, phone or SMS
  • Upload images or service-related details

This information may include:

  • Full name
  • Email address
  • Phone number
  • Service address
  • Details about your cleaning needs
  • Any attachments or photos provided

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B. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Device information
  • Browser type and version
  • Pages visited
  • Time and duration of visit
  • Referring links
  • General (non-specific) location data

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C. Cookies & Tracking Technologies

We may use cookies, analytics tools and similar technologies to:

  • Improve website performance
  • Personalize user experience
  • Analyze traffic and user behavior
  • Track marketing and advertising performance

You can disable cookies in your browser settings, but some features may not function properly.

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3. How We Use Your Information

We use the information we collect to:

  • Provide and manage cleaning services
  • Respond to inquiries and requests
  • Process bookings, estimates and confirmations
  • Send appointment updates and service reminders
  • Improve website functionality and performance
  • Deliver customer service and support
  • Send promotional or marketing communications (opt-in only)
  • Maintain security and prevent fraudulent activity
  • Comply with legal obligations

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4. SMS Consent & Communications

By providing your phone number and checking the applicable consent boxes on our forms, you authorize Neighborhood Hero Cleaning to send SMS messages as described below.

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A. Transactional Messages

By checking the “Transactional Messages” box, you consent to receive:

  • Appointment reminders
  • Order confirmations
  • Service updates
  • Account notifications
  • Important service-related messages

Message frequency may vary.
Message & data rates may apply.
Reply HELP for help or STOP to opt out.

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B. Marketing Messages

By checking the “Marketing Messages” box, you consent to receive:

  • Promotional offers
  • Discounts
  • Service updates
  • Special announcements
  • Marketing and advertising messages

Message frequency may vary.
Message & data rates may apply.
Reply HELP for help or STOP to opt out.

Opting out of marketing messages will not prevent you from receiving necessary transactional or service-related texts.

Your consent for marketing messages is not required to receive services.

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5. How We Share Your Information

We do not sell your personal information.

We may share information with:

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A. Trusted Third-Party Providers

Including but not limited to:

  • Scheduling and booking systems
  • Payment processors
  • Email and SMS communication platforms
  • Website hosting and analytics providers

These providers only receive the information necessary to perform their services.

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B. Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws or legal processes
  • Protect our company, staff or customers
  • Investigate fraud, misuse or security concerns

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6. Data Security

We use commercially reasonable administrative, technical, and physical measures to protect your information.
However, no digital transmission or storage system is 100% secure. We cannot guarantee absolute security.

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7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Opt out of marketing communications
  • Restrict how your data is processed

To make a request, contact us at:
homecleanedbyb@gmail.com

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8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal requirements
  • Resolve disputes
  • Maintain business records

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9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13.
We do not knowingly collect information from children.
If you believe a child has provided personal data, please contact us immediately.

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10. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy policies or content of third-party sites.

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11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with a new “Last Updated” date.
Continued use of the website indicates acceptance of any changes.

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12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Neighborhood Hero Cleaning
Website: https://www.neighborhoodherocleaning.com/